According to your description, the decision you acquired appears being a fraud. Telus can take customer safety very severely, and we want to guarantee you of the following:

The main phone number you posted is related to Iristel. Iristel numbers have popped up persistently around the community forums in past times. They seem to offer VoIP use of scammers overseas.

If our reply fixed your challenge, you should click on Accept as Solution to help others during the Local community.

I needed to contact CS today with Chat and also the department I would like to speak to is just obtainable by cellphone. The CS on Chat arranged a call again at an arranged time slot. When that Section named me later I got everything sorted out.

@Oleginza Wrote: I referred to as Telus CS at 8.55AM Mountain time and so they hanged up on me, stating that I must call all through "normal Business office hrs". Is that this for authentic?

Thanks to the reply, Telus Support, however it is finally about. The last rep I spoke to certain me it is actually cancelled and I gained’t be billed anymore.

I'm trying to find the phone copyright to talk to some agent and thinking whenever they are available in the weekend. I need to make payment arrangements and made an effort to on chat, on the other hand they explained to me I have to connect with. 

I usually do not remember ever registering or mentioning the company underneath my profile. The support employees (in Philipines) advises me that it's an issue for that service provider of the person I called, which I come across quite preposterous. 

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This is considered the most horrible experience I have had with attempting to get in touch with to obtain clarification on some demand I was hardly ever advised about would be on my Invoice.  If this is the circumstance they have got falsely advertised to me from the beginning!!  Telus customer service I won't ever join using this type of organization all over again 

Just variety the main points within your inquiry in a message and it will be sent into a human agent. Messaging here is asynchronous (non-Dwell), so you're able to near the app or go about your day whilst the agent operates in direction of acquiring you a resolution.

Most definately a scam.  Just obtained off the cell phone with the real telus plus they served me secure my account. 

If an automatic assistant asks for The main reason of your simply call, mention "I would want to make payment arrangements for my mobility Monthly bill".

You can then get a text message when the agent responds, and you can adhere to up at your earliest comfort.

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